Returns Policy

 RETURNS

Because all HatDayShop products are custom-made specifically for each customer, customized items are not eligible for returns or refunds.

If you receive an incorrect item or believe there is a production issue with your order, please contact HatDayShop within 30 days of delivery. We will review the issue and determine the appropriate resolution.

Any return must be approved by HatDayShop before being sent back. Items returned without prior authorization may not be accepted.

Approved returns must be returned unused, unwashed, and in their original condition with any original tags intact.

Customers are responsible for securely packaging and returning approved items. HatDayShop is not responsible for items that are lost or damaged while being returned to us.

REPLACEMENTS ONLY

Because our products are customized specifically for each order, approved claims are generally resolved through replacement rather than refund.

If HatDayShop determines that an item was produced incorrectly or does not meet our production standards, we may replace the affected item at no additional charge.

Minor variations are inherent in custom embroidery. Thread placement, lettering, alignment, shape, and other details may vary slightly due to the material, construction, and curved surface of a hat. These normal variations are not considered manufacturing defects.

Replacement eligibility is determined by HatDayShop after reviewing the circumstances of the order and the finished product.

CANCELLATION POLICY

Artwork preparation, digitizing, and order processing may begin immediately after an order is placed. Cancellation requests made within 72 hours of purchase will be reviewed based on the current status of the order.

If artwork preparation or digitizing has already begun or been completed, a $45 artwork setup fee will be deducted from any refund issued.

If hats, garments, or other materials have already been ordered or additional order processing has begun, canceled orders will also be subject to a 20% cancellation/restocking fee to cover costs associated with processing, purchasing, handling, and restocking the order.

Cancellation requests received after 72 hours are handled at the discretion of HatDayShop and may not be eligible for cancellation, particularly once production has begun.

Once embroidery or other customization has begun, the order is no longer eligible for cancellation or refund.