Frequently Asked Questions

For the fastest response, please email us at support@hatdayshop.com. We prioritize digital communication which allows us to keep thorough records of conversations for any team member to reference. This ensures continuity in assisting you. We do not have a publicly available phone line – email permits us to handle the quick pace of orders, questions, and tasks at hand while giving each customer excellent individual service. However, we understand unique cases occasionally benefit from real-time conversation. Should an order or issue arise that requires urgent phone assistance, please email us first so we can evaluate the situation and set up a call if needed.

You’ll hear back from us promptly regardless of initial contact method. We take pride in swift, thoughtful customer communication and custom headwear production. Each customer relationship is cherished – we’ll determine the best way to achieve resolution and ensure your complete satisfaction. Above all, know that we stand behind our products and clients through ongoing conversation so please reach out to start a productive email dialogue or request phone help if email alone cannot suffice. We’re ready to assist you by the ideal channel.

We estimate a 10-14 business day production timeline for orders, measured Monday through Friday after your purchase date. Our production team assembles orders during this typical timeframe before handing off to UPS/USPS for delivery, which normally takes an additional few business days.

Please note these timeframes are estimates, not guarantees. While we ship most purchases within the original shipping ETA quoted, occasional issues can add slight delays. Examples include logos proving complex to embroider, restocking needs for specific hat blank colors/styles,  and of course errors made by the staff. We will notify you ASAP regarding any production hiccups that emerge or backorders that arise so you know order status.

Our goal is always transparent communication and on-time delivery even amid the unavoidable order processing hiccup. We will work diligently to troubleshoot any problems then swiftly return to standard estimated timeframes. Please reach out with any shipment questions or concerns. We’re eager to update you each step while creating your quality custom headwear.

We have no minimum order quantity, but for orders of less than 12 hats, a one-time artwork setup fee of $45 applies. This fee covers the initial design and setup process for your logo. For subsequent orders with the same logo, this fee is waived.

Please note that back stitching is only available for orders of 6 hats or more.

Choose the hats you want to be stitched. Log in during the checkout process, and we’ll have your artwork securely stored for the stitching of your selected hats.

We commence work on an order only upon confirmation of payment. Prior to initiating the stitching process, you’ll be provided with digital renderings for your review and approval. Every design undergoes a test stitch for internal approval before we proceed with the full order. Our stringent quality standards ensure that each hat meets our high-quality criteria before being shipped.

The hats are proudly embroidered in Fort Myers, FL